Red Balloon Design is committed to ensuring that your privacy is protected. If you are asked to provide information by which you can be identified then it will only be used in accordance with this privacy statement.
Red Balloon Design may change this policy from time to time by updating this page. You should check this page before providing any new information to ensure that you are happy with any changes. These updates will not retroactively affect any data that you previously provided while using this site without informing you of these changes.
This policy is was last updated on 10/04/2019.
Our contact details
Red Balloon Design Ltd.
Postal Address:30 Queens Rd.
+44 (0)118 958 7590
Collection of general data and information
This website collects a series of general data and information when transmitting a website. This general data and information are stored in the server log files. We may collect this information about visitors to this site:
- the browser types and versions used
- the operating system used by the accessing system
- the website from which an accessing system reaches our website (referrers)
- the date and time of access to the site
- the Internet protocol address (IP address) of the accessing system
- any other similar data and information that may be used in the event of attacks on our information technology systems.
This information is not used to draw any conclusions about the user. This information is needed to deliver the content of our website correctly, optimize the content of our website as well and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
The anonymous data of the server log files are stored separately from all personal data provided by a user.
Subscription to our newsletter
On this website users are given the opportunity to subscribe to our newsletter. The use of this information for our newsletter is clearly stated within the form used to sign up.
When registering for the newsletter we store the email address provided. We also record the IP address of the device used to sign up and the time and date to ensure that we have recorded your consent to be contacted.
The subscription to our newsletter may be terminated at any time via an unsubscribe link in the email or by contacting Red Balloon Design directly.
Accessing and updating your personal information
If you would like to access, or have us remove, any identifiable personal data that we have collected on you please get in contact with us using the contact details outlined on this page. We will aim to comply with your wishes as soon as possible unless we have to keep that information for legitimate business or legal reasons.
We do maintain backups of our information to protect it from accidental or malicious deletion. We cannot ensure that your information will be fully removed from these backups as that would compromise their integrity.
Users may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the user deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
On this website, Red Balloon Design has integrated the component of Google Analytics. Google Analytics is a web analytics services. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.
For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the user is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.
Google Analytics places a cookie on the information technology system of the user. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyse the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the user will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the user, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the user. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the user, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.
The user may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the user. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.
On this website, Red Balloon Design has integrated the component Yandex Metrica (with the anonymizer function). This is a web analytics services. Web analytics is the collection, gathering, and analysis of data about the behaviour of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.
Yandex Metrica includes a session replay feature that records the actions taken by users on this site. This is recorded to allow us to analyse how users interact with the website and identify how our website can be improved. You can opt out of this tracking by installing the Yandex Metrica opt-out plugin, available for most major browsers.
Further information and the applicable data protection provisions of Yandex may be retrieved under https://metrica.yandex.com/about/info/privacy-policy and https://metrica.yandex.com/about/info/gdpr.
Tawk.to instant chat
This site makes use of a Tawk.to instant chat application to enable us to talk directly to visitors of the site. Users who get in touch with us through this service are consenting to us using the information they provide to get in touch with them about products or services that we provide.
Tawk.to does not extract information to sell to advertisers and encrypts all data stored. The data that Tawk.to collects is only used to provide, support and improve the quality of services, as well as in cases stipulated by law.
To learn more about how Tawk.to handles your data, view their data protection policy: https://www.tawk.to/data-protection/.
Period for which the personal data will be stored
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.
Existence of automated decision-making
As a responsible company, we do not use automatic decision-making or profiling.